![]() ![]() Yes: Review the Bank Feeds log files (Connlog.txt file) to check for connection failure messages and address them with your bank.No: Please contact your bank to verify your account information and that the bank is not experiencing any outages before proceeding with troubleshooting your issue.See Identity Confirmation Request segment at the top for details.Ĭan you log in to your account through the website (outside of QuickBooks)? No: Please verify account information and access permissions. ![]() Have you at any point effectively downloaded from this account to QuickBooks? No: Please guarantee your QuickBooks Desktop application is updated to the latest release.No: You should utilize as of now supported version of QuickBooks and Internet Explorer.Īre you on the latest release for your QuickBooks Desktop application?.See Configure Firewall and Internet security settings for QuickBooks Desktop for details.Īre you on a supported version of QuickBooks Desktop and Internet Explorer? Yes: Verify your Firewall and Internet security settings then continue.No: You should be connected to the Internet to download online banking transactions.This may be needed after installing another version of QuickBooks or an update to your present version.Īre you as of now connected to the Internet? If needed, contact your bank legitimately for instructions. To satisfy the bank security necessity, log in to your account outside of QuickBooks Desktop and check your Message Centre or Notifications inbox for details. Most banks require character confirmation prior to accessing data from PFM (Personal Financial Management) software. ![]()
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